Refund policy
RETURN & REFUND POLICY
30-Day Returns
We offer a 30-day return policy from the date your order is delivered.
If 30 days have passed since your order was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
Return shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
To process your claim, please email:
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Clear photos of the product
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Photos of the packaging
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Your order number and full name
Once reviewed, we will offer a replacement or refund depending on the situation.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear in your account (depending on your bank or payment provider)
Return Instructions & Address
All returns must be approved before being sent back.
To initiate a return, please contact us at:
calith.store@gmail.com
Once your return is approved, we will provide the return address and further instructions.
Returns sent without prior approval may not be accepted.